PRIVACY POLICY
PRIVACY POLICY
In accordance with current legislation on the Protection of Personal Data, and specifically in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of people physical, with regard to the processing of personal data and the free circulation of these data (hereinafter, the General Data Protection Regulation), and by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPD), CRESMINA MODA informs users about the Privacy Policy that will apply to the processing of personal data that, where appropriate, the User provides or has provided to CRESMINA MODA.
Below you will find all the relevant information applicable to the use we make of the personal data of our clients and users, regardless of the channel or means through which you interact with CRESMINA MODA: through our website https://calitashoes.es/ (hereinafter, the Web).
This privacy policy will always be available through the Web so that you can consult it when you consider appropriate, and also and as long as CRESMINA MODA requests personal data for a specific purpose, we will inform you in detail of the specific treatment that in each case will be carried out with your data.
Who is the Data Controller?
The personal data provided, where appropriate, will be processed by CRESMINA MODA, SL, (hereinafter, CRESMINA MODA), whose contact details are as follows:
Address: C/ C/ Lagasca, 135 4C , 28006 Madrid
Tax Identification Code: B-72881733
Email for data protection purposes: info@calitashoes.com
What do we process the data for? What data do we process? Why do we treat them? And until when?
Personal data will be processed for different purposes, depending on the reason for which it was provided and the relationship that, if any, exists with CALITA MODA.
Next, we will determine the main purposes for which we can process your data:
1. Manage existing business relationships between CRESMINA MODA and its customers or suppliers.
If you are a client or supplier of CRESMINA MODA, your data is processed to manage the relationship that unites us. If you offer us a service or product, or if, on the contrary, we are the ones who provide the service to you, for example through our online store, both parties need the data to be able to communicate, invoice and inform us about the operation and processes used by each party in the normal development of its activities.
In these cases, that is, whether you are a CRESMINA MODA customer for making use of our online store, or if you are a service provider, the data processed by CRESMINA MODA is identification (name, surname, postal address, e-mail email, postal code, telephone...) and the economic, financial or banking data, necessary to fundamentally manage the invoicing/payment of products from the online store and all the tax obligations associated with the relationship.
Specifically, the data of our clients (understanding by clients, those users who have made a purchase through the Web or our showroom), will be used to:
a) Contact you in those cases in which there is an incident or important communication related to your order or purchase.
b) Manage the payment of the products purchased, regardless of the means of payment used.
c) Manage possible returns once you have made a purchase and manage requests for information about products.
d) For billing purposes and to manage the creation of tickets and invoices for purchases you have made.
e) Activate the necessary mechanisms in order to prevent potential fraud during the purchase process.
f) Send surveys that allow us to know your degree of satisfaction with CRESMINA MODA, and thereby improve our services.
The legitimacy for the data processing specified in sections a), b), c) and d) is found in the actual execution of the contract that exists between the parties (Purchase and sale contract in the case of clients, and service provision contract). services in the case of CRESMINA MODA suppliers). Treatments e) and f) are based on the legitimate interest of CRESMINA MODA
The data will be kept, therefore, while the commercial relationship that unites both parties remains in force.
If you are a customer, we will process your data for the time necessary to manage your purchases, including possible returns, complaints or claims associated with the purchase of said products from the customer service department.
We also inform you that said data may be communicated to third parties involved in the development of the existing relationship for the exclusive purpose of enabling them to correctly execute the functions assigned to them (financial entities, fraud detection and prevention entities, technological service providers providers and collaborators of logistics, transport and delivery services, providers of services related to customer service, providers and collaborators of services related to marketing and advertising) and for the time strictly necessary to carry out their work, not being treated by them or preserved beyond what is defined here.
No transfers will be made outside the foreseen assumptions (except those required by legal obligation) nor are international transfers foreseen.
2. Respond to queries, requests or requests made by users and sent through any of the contact emails provided on the Web (info@calitashoes.es) and follow up on them later.
That is, if you want to contact us to make any query or request and you send us an email to any of the specified addresses, your data (the identification data that you have provided us with via email and the email address email from which you write to us) will be processed by CRESMINA MODA in order to answer your request or query.
Obviously, we would not have your data nor could we answer you if you had not previously written to us, so the basis of the consent to carry out this treatment will be the consent that you have given us when contacting us voluntarily.
In any case, these data will be kept by CRESMINA MODA for the time necessary to respond to your request or query and consider it definitively closed. Subsequently, and if within two months of our reply, said contact has not given rise to a commercial relationship between the two, they will be deleted.
3. Manage your registration as a user on the Web
In this case, in addition to the identification data that will be requested (name, surname, address, contact telephone number... and in general all those marked with an asterisk as mandatory data), the user will be asked for a password to verify after each of the accesses to your account.
We will therefore treat your data to identify you as a user of the same and to be able to give you access to the different functionalities of the existing Web for registered users.
The basis of legitimacy for this treatment is found in the consent that you expressly grant us when you check the box created for this purpose showing your desire to create an account and entering a password for this purpose.
We will process your data for as long as you remain a registered user on our website, that is, indefinitely until you request to unsubscribe.
4. Manage the Newsletter service and other marketing purposes
CRESMINA MODA will use your data to send commercial advertising communications and personalized information about our products or services through electronic means, as long as you have expressly requested registration in the Newsletter service, by completing the form located on the Web and the acceptance of the applicable data protection policy by marking the corresponding box.
CRESMINA MODA will process the identification data provided by users subscribed to the Newsletter for sending such communications, specifically email.
The basis of legitimacy for this treatment is found in the consent that you expressly grant us when you fill in your email on the Web and check the box created for this purpose showing your wish to register for this service.
You can withdraw your consent at any time and free of charge, although this will not affect the legality of the treatments carried out previously or the fact that you make a purchase again, but once it is withdrawn, you will not receive the CRESMINA MODA Newsletter again.
You can request to unsubscribe from the Newsletter by email to info@calitashoes.com or by clicking on the unsubscribe link that you will find in each of the Newsletters that we send you.
This data processing entails the analysis of your user profile, therefore, based on legitimate interest, we will study your preferences in order to determine which products best fit your style when sending you information.
The personal data used to send the Newsletter will be kept, for this purpose, indefinitely, unless you request cancellation or show your opposition to continue receiving such communications.
We also inform you that said data may be communicated to third parties involved in the design or/and sending of these communications on behalf of CRESMINA MODA (providers of technological services and providers and collaborators of services related to marketing and advertising) and during the time strictly necessary to carry out their work, not being treated by them or kept beyond what is defined here.
On the other hand, CRESMINA MODA can carry out contests or promotional actions of the brand through its website or its profiles on social networks. In such cases, your participation will be subject to prior acceptance of the legal bases and the corresponding data protection policy, which will always be available in the publication that communicates the action. In these cases, your data will be processed under the conditions specified in each of the legal bases. We recommend that you always read these bases carefully before participating.
Likewise, CRESMINA MODA informs that events, campaigns or any other type of advertising information about the services it offers or the actions it carries out will be published through its social networks, the user accepting to be the recipient of said information by the mere fact of doing so. “friend” or follower” of CRESMINA MODA on social networks. If you do not want to receive this information in your social network profiles, you must stop following us on them.
5. Manage the participation of users in candidate selection processes when they have completed the corresponding Web form.
In this case, in addition to the identification data contained in the form itself, all the data included in the sent curriculum will be processed, such as academic and professional data, training/qualifications, student history, professional experience, membership in colleges or Professional associations...
The legitimacy for the treatment of your data, in relation to the submission of CV and registration in job offers that we can publish, is based on the consent you give when you fill in the form and submit your CV. Such consent can be withdrawn at any time, although this would prevent your application from being taken into account in our personnel selection processes. Also inform you that the withdrawal of your consent will not affect the legality of the processing carried out previously.
In any case, your data will be deleted after two years from the submission of your resume.
6. Comply with the legal obligations required of CRESMINA MODA, as well as carry out statistical studies that allow us to design improvements in the services provided based on our legitimate interest.
CRESMINA MODA will always keep your data for the time strictly necessary to fulfill each of the determined purposes. After these periods, your data will be kept and duly protected during the time in which responsibilities derived from the treatment may arise, in compliance with the regulations in force at all times. Once the possible actions in each case are prescribed, we will proceed to delete your data.
Where do we store the data?
The personal data provided will be stored using the appropriate protection guarantees required by the applicable regulations.
What rights do you have related to the processing of your data?
The user, owner of the data subject to treatment by CRESMINA MODA, may, according to the provisions of the General Data Protection Regulation:
• access your personal data
• request the rectification of your inaccurate data
• request the deletion of your data and exercise your right to be forgotten
• request the limitation of the processing of your data
• object to the processing of your data
• request portability
• file a claim with the Spanish Agency for Data Protection, if you consider that the processing of your personal data is not appropriate to the regulations or in the event that the exercise of any of your rights is not satisfied.
The User can exercise all these rights by writing to the registered office of CRESMINA MODA included in this document or by sending an email to info@calitashoes.com, indicating the reason for their request and attaching a copy of their ID or other valid identification document for these purposes.
The user is responsible for the information provided to CRESMINA MODA, through any means enabled for it, to be true. For these purposes, it will be responsible for the veracity of all the data that it communicates and will keep the information provided conveniently updated, so that it always responds to its real situation. The user will be responsible for the false or inaccurate information provided and for the damages that this causes to CRESMINA MODA.
In the event that a user decides to provide the personal data of third parties (such as when they decide to proceed to buy and send a CRESMINA MODA gift card to a third party), they undertake, under their sole responsibility, to have previously obtained their consent to that their data be processed by CRESMINA MODA, having previously informed them of everything provided for in article 14 of the General Data Protection Regulation.
What security measures do we apply to protect your data?
CRESMINA MODA will never share the personal data provided by users with third parties without having obtained the prior consent of the owner of the data, except legal obligation.
CRESMINA MODA guarantees the security and confidentiality of the personal data provided to it. To this end, it has implemented the security measures of a technical and organizational nature that are necessary to prevent its alteration, loss, treatment or unauthorized access, in accordance with the provisions of the applicable regulations.
CRESMINA MODA will apply the following principles to the processing of your data:
• Principle of legality, loyalty and transparency: CRESMINA MODA will require consent for the processing of users' personal data, informing clearly and transparently of the specific purposes for which they will be processed and any other information required by the regulations.
• Principle of data minimization: CRESMINA MODA will only request and process the personal data that is strictly necessary in relation to the purposes for which it requests it.
• Principle of limitation of the term of conservation: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose. CRESMINA MODA will inform of the conservation period that applies in each case.
• Principle of integrity and confidentiality: User data will be processed guaranteeing adequate security and confidentiality.
Modifications in the Privacy Policy
CRESMINA MODA reserves the right to modify this policy to adapt it to new legislation, jurisprudence, and to practices or decisions adopted by the Spanish Data Protection Agency or the European Data Protection Group of Article 29. In such cases, CRESMINA MODA will announce on its website or by the means it deems most appropriate, the changes introduced. In any case, we recommend that you review this policy, permanently available on our website, with each of your visits or purchases.
